Refund Policy

1. No Refunds or Exchanges

All sales and services on Mexipay are final. Once a transaction is completed, refunds or exchanges will not be permitted. Users are responsible for verifying all purchase details before confirming payments.

2. Eligibility for Refund

In the event that a transaction is completed on our platform, and the amount has been deducted from your card or bank account but the service has not been delivered within 10 days, you are eligible to request a refund.

3. How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Email us at support@mexippay.com
• Submit a request via our Contact Us page

4. Required Information

Please include the following details when submitting a refund request:

• Transaction Date
• Order Number

5. Processing Time

Once we receive your request, our team will investigate the matter. If it is confirmed that the transaction was charged without service delivery, we will process a **full refund within 5 working days**.